My Active Health Wellness Platform
I led a holistic redesign of My Active Health, a large-scale digital wellness platform at CVS Health, spanning registration and onboarding, health pathways, task management, and the design system. The work focused on reducing friction, improving accessibility, and strengthening system foundations to deliver a cohesive, scalable experience across mobile and web. By addressing both user journeys and underlying design debt, the platform shifted from fragmented interactions to a clearer, more intuitive end-to-end wellness experience.
Impact
Reduced onboarding 60% (25 → 10 screens), lowering cognitive load
Resolved 100+ accessibility defects (contrast, focus, hierarchy, zoom)
Consolidated 150+ Card variants into 2 scalable components
Improved Pathways and Health Checklist clarity with progress and task states
Modernized the design system with accessible tokens to speed delivery
CVS Health Digital Pulse Design System
I led the strategy and evolution of the Digital Pulse Design System at CVS Health, scaling accessible foundations and reusable patterns to support enterprise-wide design and engineering workflows.
Impact
Unified design direction for 450+ digital designers
3× faster prototyping with system components
Elevated usability and accessibility standards
Mentored 150+ designers across teams
Presented system value to executive leadership
Policy Dashboard & Coverages Experience
Redesigned the policy dashboard to simplify a high-complexity, high-anxiety experience, enabling customers to confidently understand their coverage, access documents and billing, and make policy changes online without needing to call customer support.
Impact
+27% policy views, +14% quote starts
+22% call deflection
+18% NPS and user confidence
Improved accessibility and scalable dashboard foundation
Legal-X Dashboard Experience
Led the redesign of the Legal-X auditor dashboard to improve prioritization, clarity, and efficiency across high-volume enterprise auditing workflows. The new dashboard aligned with Bottomline’s post-rebrand UI and delivered measurable improvements in auditor productivity.
Impact
10% increase in invoices released per auditor per week
Faster identification of high-priority work through improved workload visibility
Reduced cognitive load in data-dense workflows
Established a scalable dashboard framework adopted across legal products
