CVS Health Digital Pulse Design System
I led the strategy and evolution of the Digital Pulse Design System at CVS Health, scaling accessible foundations and reusable patterns to support enterprise-wide design and engineering workflows.
Impact
Unified design direction for 450+ digital designers
3× faster prototyping with system components
Elevated usability and accessibility standards
Mentored 150+ designers across teams
Presented system value to executive leadership
Policy Dashboard & Coverages Experience
Redesigned the policy dashboard to simplify a high-complexity, high-anxiety experience, enabling customers to confidently understand their coverage, access documents and billing, and make policy changes online without needing to call customer support.
Impact
+27% policy views, +14% quote starts
+22% call deflection
+18% NPS and user confidence
Improved accessibility and scalable dashboard foundation
Legal-X Dashboard Experience
Led the redesign of the Legal-X auditor dashboard to improve prioritization, clarity, and efficiency across high-volume enterprise auditing workflows. The new dashboard aligned with Bottomline’s post-rebrand UI and delivered measurable improvements in auditor productivity.
Impact
10% increase in invoices released per auditor per week
Faster identification of high-priority work through improved workload visibility
Reduced cognitive load in data-dense workflows
Established a scalable dashboard framework adopted across legal products
